The New_Gen Virtual Assistants

Sreenivas T
July 24, 2018
437 Views

THE NEW_GEN VIRTUAL ASSISTANTS

Say BYE to Man-Driven Works…  For We Are in AI-Driven World…

When we take the history of the past 15, subcontracting the tasks to international assistance and part-time workers has been the go-to solution for business tycoons looking to grow on a budget. Because of budding progress in AI systems, this trend is starting to change. The next wave of outsourcing is to virtual assistants/digital assistants. There are numerous administrative jobs that are being increasingly executed by machines; such tasks, historically performed by a personal assistant or secretary, include reading text or email messages aloud, searching for the phone numbers from contact book, scheduling calendar, making phone calls and reminding the end-user about appointments.

Virtual Assistants Siri, Alexa, Google Assistant, And Cortana Are on a Race To Win…

An imperative part of an effective digital assistant isn’t just its skill to handle all few tasks in one system; it will need to understand your priorities and work well with you. For sales and customer service to get better, AI-driven assistants need to have better emotional intelligence than they could in past few years. Many a company are in competition to surrender the Virtual/Digital Assistant arena. Popular virtual assistants currently comprise Amazon’s Alexa, Apple’s Siri, Google’ Google Assistant and Microsoft’s Cortana and so on.

A virtual assistant or AI assistant or digital assistant is an application that can comprehend voice instructions in human language and can execute the commands as given by the user. The Virtual Assistants such as Apple’s Siri, Amazon’s Alexa, Google’ Google Assistant, And Microsoft’s Cortana are on a race to win… Thanks to advances in artificial intelligence (AI) techniques, the precision of speech recognition systems has been enhanced significantly, with Google and others covering up 95% accuracy. Though the trend has taken a deviation to change, digital assistants give promise for enhancing workplace yield and collaboration. Speech Recognition technologies have joined with Cloud Computing and Machine Learning and thus resulted in the advent of Virtual assistants. Amazon, Google, Microsoft and IBM have the monopoly in speech technologies, but each has its own strengths.

According to a recent report, Apple is paving way to a new Siri SDK that will let app developer’s complete access to the voice-controlled software, adding that the tech giant is preparing a Wi-Fi Speaker for Siri, which will have the same feature and functionality as Google Home or Amazon Echo.

To make its voice-controlled assistant more user-friendly, Amazon’s Echo is expected to include a built-in camera as well as facial recognition technology in its hardware. If these two exclusive features are added into Amazon Echo competitor for Siri, it will surely be quite a few steps ahead of the competition.

Apple’s Siri virtual assistant is the best known in the market of Virtual Assistants. Amazon dominates the home virtual assistant home appliance market. Apple and Amazon can’t simply compete with Google’s Virtua Assistants over next few years. That is what the user reviews prove. But, it is only a supposition! Because a dozen years back, Nokia and Blackberry ruled the world of smart phone users. Apple did not have a phone. And most smart phone users had never heard of Android and iOS. But, today we can’t imagine a Mobile world without Android and Apple. So, there is not guarantee for our belief on virtual assistants lead in the current market.

Virtual Assistants – A Flashback and Future

Mainly four key technological milestones have helped popularize speech technologies. The first move was of Google by the launch Google Voice Search a decade ago, which used speech recognition to accelerate searches on mobile devices.

Later in 2011, Apple launched Siri with more conversational interactions and uplifted speech technology to greater mainstream awareness. The same year, IBM Watson attracted the smartphone users with its TV appearance on game show Jeopardy! In 2015, Amazon launched Echo and its Alexa virtual assistant, an ultra-hit feature for home use.

And very recently, Amazon unveiled Alexa for Business. Besides Amazon, so many other companies have expanded their focus to AI-driven assistants explicitly at business; Cisco’s Spark Assistant, Microsoft’s Cortana, Voicera’s Eva, Nuance Dragon and IBM Watson Assistant are the major AI-Driven Assistants deployed for business uses to its end-users.

Can you imagine that we can assign specific behavior to our digital assistants? This has been shown in movies like Interstellar, Her and Iron Man to make our commands and requests more conversational and fluid. The existing batch of Siri, Alexa and Cortana have names and little touches of humanity programmed in, but what will it be like when you can make adjustments to your own assistant? It is not just about picking an accent — this is about adjusting communication style to supplement effectiveness and gratification.  As these kinds of assistants are generally quantified by its capacity to understand the natural/human language; the digital assistants of the future will be deployed and designed for personality. That means they can learn how to best work with you rather than you learning how each of the systems currently work.

The future of the Virtual assistants is not where Apple or Google dominates on smartphones, or nor where Amazon does on home appliances. Space will be characterized by total ubiquity, which means wearables, all electronic devices, and many IoT devices and embedded into all the places where human spend time.

Virtual assistants will become core enterprise tools and will be the main way humans are enhanced through artificial intelligence (AI). The newest prediction is that Google will win the show becoming dominant in virtual assistant usage in the coming years, as Facebook rules the social media arena and as Apple in smart phone profits.

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