Next-Gen Digital Chatbot Solution

A chatbot is an essential tool to automate a bunch of routine tasks like customer support, sales, marketing, education, and many more. It is considered to be a powerful tool that is designed appropriately and can smoothen the conversational experiences to develop robust relationships with your users. The Chatbot Solution developed by our experts can help you delight your customer with stunning elements and an intuitive menu that can be customized further as per your brand style.

Audience

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Enterprises

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SME's

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Startups

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Support Centers

Explore our Solution Features

Greetings

Upon starting a chat, the users can see a greetings screen.

Message

The users can see informative messages under this section.

Language selection

Users can select the language in which they would like to chat.

Inputs

The user can type their query using this feature for the bot to better understand the concern.

Quick Reply

Allow users with suggestions or possible answers that can help them to take a particular action.

Report a problem

In case of any problem, the user can report and get it resolved using this feature.

Mute

This feature allows users to mute chat notifications.

Clickable elements

By clicking on such elements, the user can be navigated to the desired action.

File upload

The users can upload photos and documents with the help of this feature.

GIFs

GIF?s will bring life to the conversation and keep users engaged.

Menu

The users can select the query from the provided menu to save time.

Images

The images will help users understand your products and services.

Actions

The users can select from predefined actions like go-to particular section, asking a question, etc for faster conversation.

Carousel

The carousel can help the users to access a set of cards that the company can use to showcase its products and services with specific CTAs.

Handover calls

Using this feature users can divert the conversation from the bot to a live support agent.

Email

The users can get an email with a chat transcript upon request.

Chat history

The users can access the chat history using this

Secure login

This feature allows secure login to the support agent using a few simple steps. The agent can also generate a password by following a simple process in case he/she forgets the password.

Dashboard

The admin can facilitate various activities like sales, queries resolved, etc.

Profile setup

The agent can set profile details like a profile picture, email account, and password and make changes to it under this section.

Settings

This section allows the agent to make settings related to emails, notifications, service charges, etc.

Manage Queries

This section allows the admin to add, view, search and export the current, past, rejected, canceled, and completed queries along with all its details.

Chat history

The agent can view chat history under this section.

To-do checklist

The agents can set, access, and edit their to-do checklist.

Save files

This feature allows the agents to save important files.

Messaging and file sharing

Allows agents to message the customers and share files with them instantly

Notifications

The agents can view the notifications under this section.

Feedback

This feature allows agents to provide feedback.

In-app chat

The agents can chat with customers or admin using this feature.

Set bank detail to receive payments from Administrator

It allows the agent to add important information related to the bank to start receiving their payments from the Administrator.

View ratings and reviews

The agent can view the ratings and reviews given by the customer.

Tracking queries

The admin can review the queries addressed and their fulfillment details.

Manage customers

The admin can add, view, delete, activate/deactivate, login, debit/credit, edit the profile of registered customers through its end.

View earnings

Using this feature, customer support agents can view, export, and add earning/commission/incentive details.

Curated Templates

The support agents can send curated templates using this feature.

Leave Management

Under this section, the agent can apply for leave and view its status.

Logs

Under this section, the agent can view, add, and delete feedback and notifications.

About the company

The agent can get the details of the company under this section.

Guide/FAQs

It is the manual that will help the agent to understand the system and address his/her queries.

Terms and conditions

This section provides agents with the terms and conditions related to the operation of the solution.

View Privacy Policy Page

It allows the agents to get a glance through the Privacy Policy related to the solution.

Contact Admin Page

It helps the agent to contact the admin directly if they require the assistance of any kind.

Analytics

With the help of data analytics capabilities, the agent can analyze the data related to sales, queries, etc, and provide the decision-makers with valuable insights.

Reporting

Once the data analysis is done, the agent can report/export the same in a visually appealing way by using this feature.

Secure login

This feature allows secure login to the designated person using a few simple steps. The user can also generate a password by following a simple process in case he/she forgets the password.

Dashboard

The admin can facilitate various activities like sales, queries resolved, etc.

Access control

Allow your staff to allocate and control access levels to different users of the application admin panel.

Profile setup

The admin can set profile details like a profile picture, email account, and password and make changes to it under this section.

Settings

This section allows admin to make settings related to emails, notifications, service charges, etc.

Manage categories

Admin can manage the menu categories and sub-categories with the help of this feature. It can add/edit or delete the menu, under this section.

Manage Queries

This section allows the admin to add, view, search and export the current, past, rejected, canceled, and completed queries along with all its details.

Manage services

The admin can view, edit, and create services along with its specifications, inclusions, and popularity details.

Manage promotions and listings

The admin can manage its promotional activities, promo codes, plans, and listing details through this feature.

Manage CMS

The admin can view the content pages and blocks, manage navigation, countries, states, social platform, cancelation reasons, manage testimonials, discount coupons, and language labels under this section.

Add/ Block users

This feature allows the admin to add or block the users.

Tracking queries

The admin can review the queries addressed and their fulfillment details.

Manage Triggers

This feature allows the admin to define the prerequisites with which its underlying conversation flow will be executed.

Manage Decision tree

The admin can create decision trees based on the pre-defined conditions.

Manage Options

This feature allows the admin to manage the flow of conversation and dialogue that can be branched into various paths based on user input.

Manage FAQs

The bot is trained on intents and utterances to quickly answer FAQs, the admin can manage such FAQs from this section.

Manage customers

The admin can add, view, delete, activate/deactivate, login, debit/credit, edit the profile of registered customers through its end.

Manage Support agents

The admin can add/view/delete the information related to support agents along with the numbers of queries diverted to them and other such information.

Manage locations

The admin can define the location based on country, state, and city using this feature.

Manage feedback and reviews

Admin can view the customer?s feedback and reviews to initiate changes if any are required.

Manage in-app notifications

The admin can push, email, and SMS alerts for customers as well as store managers.

Manage recommendations

The admin can manage weightage and recommend tag product/service weightage.

Manage content

The admin can manage the content of FAQs, push notifications, etc.

Templates

It provides the admin with a list of all the templates that they can use to communicate with the customer and market their services.

SEO Settings in Website

The SEO Settings assists the admin to add the words that can help rank their app on the top.

Create sub-users

The admin can create and set sub-user permissions.

Logs

Under this section, the admin can view, add, and delete feedback and notifications.

Analytics

With the help of data analytics capabilities, the admin can analyze the data related to sales, queries, etc and provide the decision-makers with valuable insights.

Reporting

Once the data analysis is done, the admin can report the same in a visually appealing way by using this feature.

Watch Solution Capabilities in Action

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Web Chatbot
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Whatsapp Chatbot
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Mobile Chatbot
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Support Agent Web panel
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Increase market share

The gratifying features a chatbot solution provides help businesses in making their own ways and lead the game smartly.

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Improved customer experience

The solution avoids the hassles of finding the support agent to resolve customer queries, thus it helps in delivering a better customer experience.

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Increase ROI

The solution possesses the dynamism that tempts the users to book the services/products online and without any hassles, thus it can drive improvement in ROI.

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Decrease overheads

It replaces the need for a huge workforce, which helps in decreasing the overheads and increasing profitability.

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Build customer relationship

By allowing you to directly connect with your customers, get their feedback, and collect data about their preferences, the business can bring necessary changes and build robust customer relations.

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Calendar

The users can select a date/date range from a date picker to schedule appointments.

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Form

Depending on the nature of the business, the chatbot can allow users to fill a form that can expedite the process of collecting multiple inputs.

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Service Calls

The chatbot can Initiate a GET/POST call to other systems using APIs.

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Global solution

The solution can be customized to integrate multi-lingual support to ensure its use globally.

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Newsletter subscribe

This feature allows the user to subscribe to the newsletters of the app and get information related to the app.

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SEO Settings

One can avail premium SEO service to ensure that the app can be marketed well and can become more and more accessible to customers.

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