CRM

CRM Technical Highlights

•  Programming languages :
  ASP.NET [VB.Net],HTML, JavaScript
•  Database Servers :
  MS SQL 2000
•  Application Server :
  Windows 2000 or Higher
•  Reporting Tool :
  Crystal Report 9.0
•  Other Tool :
  Quickbook Addresses
•  Efforts :
  6 Month [ 3 x 6 Man Month ]

Customer Relationship Management helps businesses build strong and long standing customer relationships. Integrated Sales and Customer Service modules enable employees to share information on how to improve sales success and deliver consistency maintaining efficient customer service. Sales and customer service features include leads and opportunity management, a complete view of customer history, task allotment and status of each task. It also includes reporting tools for accurate forecasting and measurement of business activity and employee performance. Built on Microsoft .NET–connected technologies, it is easy to deploy, customize, use and integrate with other business applications, and scales as your business grows.

Customer Relationship Management
Fusion Informatics CRM provides Lead Management, Opportunity Management, Account & Contact Management, Reports & Dashboards specifically useful for your organization's sales team. You can also use other sales force automation-related modules, such as Activity Management (including appointments, e-notes), Product Management, Inventory Management, File Attachments, and others.

Customer Support & Services
Fusion Informatics CRM provides Ticket Management, Knowledge Base, E-mail Notifications specifically useful for your organization's customer support team. You can also use other customer support-related modules, such as Activity Management (including appointments, e-notes), Contact Management, Product Management, File Attachments, and others.

Marketing Automation
Fusion Informatics CRM provides Lead Management, Mailing Lists, E-mail/Mail Merge templates, Product Management, specifically useful for your organization's marketing team. You can also use other marketing-related modules, such as Activity Management (including appointments, e-notes), Contact Management, File Attachments, and others.

Inventory Management
Fusion Informatics CRM provides Products, Price Books, Vendors, Quotes, Purchase Orders, Sales Orders, and Invoices specifically useful for integrating your organization's sales, inventory, accounting processes, and enhance the sales effectiveness. You can also use other related features, such as Activity Management (including appointments, e-notes), Account & Contact Management, Opportunity Management, File Attachments, and others.

Accounts
Fusion Informatics CRM provides Accounts, Bank Books, Cash Books, Receipt and Payments specifically useful for integrating your organization's Sales, Purchase and accounting processes.

Document Management System
Fusion Informatics CRM provides Document Management System (DMS), which gives you to attache the files and keep track of it. Also you can search the attached files in any modules or from attached file for storage. This gives ability to create document template and to integrate with specific module.