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Everglade Windows Ltd. |
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| "This
was my first experience dealing with Ashesh and his
group. I am extremely satisfied with all aspects of
our dealings. They completed the project ahead of schedule
and we very responsive to several changes we requested.
I intend to use their services often. " |
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Mr.
Vinod Gopal
M.D. |
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Software support and maintenance
is a critical area often overlooked by companies investing
in IT. Not paying adequate attention to support contracts
and agreements before starting development can lead to
severe issues after implementation as proper procedures and
service level agreements are not clearly defined. However,
having the right production support infrastructure can
ensure that issues are resolved in a timely and efficient
manner with minimum downtime for critical applications.
Companies with substantial IT infrastructure and
considerable dependence on IT for daily operations realize
the importance of adequate support services. However,
support and maintenance contracts are relatively long term
commitments. Therefore, a large number of organizations
worldwide are opting for offshore outsourcing of support
services to obtain quality services with significant cost
savings over an extended period of time.
Support is an essential and important part of any software
or web application. We realize this and place special
emphasis on providing a wide range of cost effective support
options. Our support teams work either in cooperation with
your in-house team or independently on a constant or per
hour basis.
We can provide support for solutions developed by 3d parties
and ensure smooth transition from other teams eliminating
enormous switching costs. We can support, maintain, document
and re-engineer your solution to accurately meet your
requirements or fixing any performance and operation
problems.
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