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Everglade Windows Ltd. |
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| "This
was my first experience dealing with Ashesh and his
group. I am extremely satisfied with all aspects of
our dealings. They completed the project ahead of schedule
and we very responsive to several changes we requested.
I intend to use their services often. " |
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Mr.
Vinod Gopal
M.D. |
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Client Introduction
A UK based a leading windows & door manufacturing company.
One of the largest and most respected firms in the United
Kingdom.
Project Overview
This company approached Fusion to develop a Customer
Relationship Management System that would automate their
current manual marketing, HR & billing process. The system
was required to seamlessly and transparently integrate with
the existing application and maintain a consistent and
familiar interface to minimise staff re-training.
Solution:
In close collaboration with client’s staff,
Fusion developed a system that automated the business process,
at the same time adding new functionality giving staff much
greater control over all aspects of client interaction. To
minimise overall cost and complexity of implementation, elements
of the existing system, as well as data migration of clients
software was utilised.
Facilities & benefits:
»
Advance Inquiry Logging Facilities to make easy flow to
marketing personnel to follow-ups.
» Advance Order
Processing facility to make delivery of product in time and
control on finance & accounting.
» Management can
have decision on material planning and purchasing.
» Advanced reporting
facilities allowing staff to automatically produce billing
reports for each client.
» The generation
of an improved filing system where all clients have a unique
location within the system.
» Facility to
attached documents, certificate printing and keep track of
all records.
» The generation
of master text files for simpler administration and error
checking.
» Human Resource
management to track employee interview, history, training
schedule, and other information.
» Make easy
planning for staff leave and resource planning for same.
» Customer
Discount facility and control on accounting.
The implementation of the CRM resulted in a much more
efficient and accurate client order process. The automation
also meant a reduction in human interaction, therefore
reducing the likelihood of errors in the system.
Technical Highlights |
| Development
Environment:
Microsoft .Net Framework 1.0
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| Database
Servers: MS
SQL 2000
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| OS:
Microsoft IE 5.5 or higher |
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